POLICIES
SHIPPING POLICY
Country: United States
Shipping time: 7-20 business days
* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products.
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.
*** A surcharge amount of $12 will be added to all orders with the destination address in the US and $6 within the state of Michigan.
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.
If you notice an issue with the products or anything else on the order, please submit a problem report.
Unclaimed returns get donated to charity after 30 days.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
No Returns & No Refunds - As of 5.1.2024 all sales are final. We will not accept no recieve any product nor provide any refunds.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, Therefore, PAlpha K Brands reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.